FAQs

Yes, our products are fully OEM-compatible and engineered to meet or exceed original equipment specifications. Whether you’re replacing wet friction discs, steel separator plates, Duo Cone seals, or bearings, our components are designed to deliver the same fit, function, and performance as OEM parts.

We supply all wet operating friction materials including Bronze, Paper, Carbon, Graphite, Elastomeric and Molybdenum based materials. These are all designed for use in power shift transmissions and wet brake systems across a range of OEM applications.

Contact our technical team for application-specific guidance.

Yes, unless the OEM specifies otherwise, it is recommended to replace the steel mating plates whenever friction discs are replaced. Even if the steels appear undamaged, internal stress or wear could lead to tooth/lug fractures or surface failure. Reusing aged steels may compromise the rebuild and lead to premature failure of the brake or transmission unit.

Absolutely. Paper and graphite friction plates must be pre-soaked in the same transmission or brake fluid that the machine uses — for at least 30 minutes before installation. Installing dry plates can cause glazing, surface burning, and premature failure during operation.

Wear limits are typically defined by the OEM and must be followed. However, a general guideline is that wear should not exceed 50% of the groove depth on the friction surface. Always inspect for uniform wear and consult technical documentation when in doubt.

Yes, we can usually help. Please send detailed measurements including inner and outer diameter, thickness, number of teeth/lugs, and any available material information. With our extensive database, we can often identify a matching part from minimal information.

Always use the OEM-specified fluid. The oil used during development plays a critical role in achieving consistent friction levels. Using the wrong fluid — especially those with friction modifiers — can significantly affect performance and cause early wear or failure.

Our materials are manufactured under ISO 9001 quality systems. Also, our friction materials align with the component-level requirements defined by ISO 3450:2011.

Quality control is integral to every stage of our process — from raw material selection to final inspection. We employ a rigorous, multi-layered quality management system to ensure that every product meets or exceeds OEM performance standards.

Our approach includes:

• Batch Testing: Each production run undergoes controlled testing to verify key characteristics such as material strength, geometry, surface conditions and bond strength. 
• Material Traceability: All raw materials and components are fully traceable back to their source. This ensures transparency and accountability throughout the supply chain, and allows us to quickly isolate and resolve any issues if they arise.
• Visual & Dimensional Inspections: Products are carefully checked for surface quality, dimensional accuracy, and correct profile geometry, both during and after manufacturing.
• Documentation & Certification: Where required, we can provide inspection reports, batch records, and certificates of conformity for your records or regulatory compliance.

Our commitment to consistency, reliability, and full traceability ensures that our customers receive high-performance components they can trust in the field  especially in demanding sectors like mining, construction, and heavy transport.

Yes, datasheets and test summaries are available upon request. Please contact us with the specific part number or application.

Yes, we ship daily to various additional countries, using trusted freight partners to ensure fast and reliable delivery.

Yes, same-day dispatch is available for orders placed before our cut-off time. Please contact us for urgent requirements.

Yes, datasheets and test summaries are available upon request. Please contact us with the specific part number or application.

Absolutely. If you prefer to use your own account or courier, let us know during ordering and we’ll coordinate pickup.

Yes, our technical team is available to assist with product selection, compatibility, and performance questions.

Yes, we can supply custom-made friction discs and steel plates for specific applications. Minimum order quantities and lead times may apply.

We accept EFT, credit card (Visa, MasterCard), and account terms for approved customers.

Yes, some products include installation or handling instructions. Please contact us if you require specific documentation.

Our downloads include technical specs, dimensions, material options, application data, and OEM cross-references where applicable.

If a failure occurs, we’ll need a full evaluation to determine the cause. Please return all friction and steel discs, provide a used oil analysis, and include details like machine model, serial number, hours worked, and any relevant operating conditions. This helps us provide an accurate assessment and support your claim.

We stand by the quality of our products. We supply standard warranty terms – this is available in our Download section. Please contact us regarding returns, replacements, or warranty claims.

Yes, our Environmental and Quality Policies are available on our Policies page or upon request.