1. What Personal Information We Collect

We may collect personal information such as:

• Name
• Email address
• Phone number
• Business name and job title
• Purchase history or product enquiries

This information is typically collected when you:

• Contact us via email, phone, or online forms
• Purchase or enquire about our products
• Sign up for communications or request product information

2. How We Use Your Information

We collect and use your information to:

• Respond to your enquiries and fulfil orders
• Provide customer service and technical support
• Send important updates, product information, and marketing emails relevant to your business
• Improve our services and product offerings

Where a clear ongoing business relationship exists, we may send you marketing communications that we believe are relevant to your operations. You can opt out at any time.

3. Direct Marketing

We may use your information to send you updates, promotions, or new product announcements via email. We only do this where:

• You have provided express consent, or
• You are an existing or recent customer and we believe the communication is relevant to your business

All marketing messages will:

• Clearly identify us as the sender
• Contain an unsubscribe link
• Offer a clear way to opt out of future marketing communications

4. How We Store and Protect Your Information

Your information is stored securely in our internal systems and protected from unauthorised access, disclosure, or misuse.

We retain your data only for as long as necessary to provide services or as required by law.

5. Access, Correction, and Complaints

You have the right to:

• Request access to your personal information
• Ask us to correct any inaccuracies
• Lodge a complaint if you believe we’ve breached your privacy

To do so, please contact INDUSTRIAL BRAKE & FRICTION SUPPLY at:
(618) 9277 7783

sales@industrialbrake.com.au 

6. Changes to This Policy

We may update this policy from time to time to reflect changes in the law or our business operations. The updated version will always be available on our website.

7. Contact Us

If you have any questions about this policy or your personal information, contact:

INDUSTRIAL BRAKE & FRICTION SUPPLY
267 Great Eastern Highway, Belmont, WA 6104, Australia

(618) 9277 7783

sales@industrialbrake.com.au

Privacy Policy